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Cookie Policy

This Cookie Policy is intended to illustrate the types and categories of cookies, the purposes and methods of use of cookies by Servitel LTD, data controller, based in The Penthouse, 20 Lyons Range Court, Bisazza street Sliema SLM 1640 - Malta as well as to provide information to users about actions to refuse or delete cookies on the sites (the "Sites"):,
This Cookie Policy forms an integral part of the Privacy Information Notice referred to on the Servitel LTD Sites. The user will be able to exercise the rights provided for by the new European regulation on the subject of personal data protection no. 679/2016/CE, by writing to or to the postal address on the Privacy Policy page, while to change the cookie settings, you can proceed by following the instructions in this Cookie Policy.
The user can express his consent to the use of cookies by continuing to browse the Sites, or by scrolling, clicking on one of the internal links of the pages of the Sites, or by clicking on the "x" key of the brief information visible (bottom right) at each first access to the Sites.

What are cookies?
Cookies consist of portions of code (computer files or partial data) sent by a server to the user's Internet browser, which are automatically stored on the computer by said browser of the user and automatically sent back to the server at each occurrence or subsequent access to the site.
Usually a cookie contains the name of the website from which the cookie itself comes, the life span of the cookie (i.e. how long it will remain on the user's device) and a value, which is usually a randomly generated unique number.
On each subsequent visit, the cookies are sent back to the website that originated them (first-party cookies) or to another site that recognizes them (third-party cookies).
Cookies are useful because they allow a website to recognize the user's device and have different purposes such as, for example, allowing you to navigate between pages efficiently, remember your favorite sites and, in general, improve your browsing experience.
They also help ensure that advertising content displayed online is more relevant to a user and her interests.
If the user decides to disable cookies, this could influence and/or limit his browsing experience within the Sites, for example, you may not be able to visit certain sections of a Site or you may not receive personalized information when you visit the Sites.

How do cookies work and how do you delete them?
The operating modes as well as the options to limit or block cookies can be adjusted by changing the settings of your internet browser.
The majority of internet browsers are initially set to accept cookies automatically, however the user can change these settings to block cookies or to be warned each time cookies are sent to your device.
There are different ways to manage cookies, for this purpose it is necessary to refer to the instruction manual or to the help screen of your browser to check how to regulate or modify its settings. In fact, the user is enabled to change the default configuration and disable cookies (ie block them definitively), setting the highest level of protection.

Below is the path to follow to manage cookies from the following browsers:


If the user uses different devices to view and access the Sites (for example, computer, smartphone, tablet, etc.), he must ensure that each browser on each device is adjusted to reflect your cookie preferences.
To delete cookies from the Internet browser of your smartphone/tablet, refer to the device's user manual.
What types and categories of cookies does Servitel LTD use and for what purposes?
The Sites use different types of cookies, each of which has a specific function. Servitel LTD uses cookies to make the use of the Sites easier and to better adapt both the Sites that its products meet the interests and needs of users.
Cookies can also be used to speed up future experiences and user activities on the Sites. Furthermore, Servitel LTD uses cookies to compile statistics
anonymous aggregates that make it possible to understand how users use the Sites and to improve the structure and content of the Sites themselves.
Below is an explanatory list.

Technical cookies

"Technical" cookies are essential for the proper functioning of the Sites and allow users to browse the Sites and take advantage of their features. (for example, they allow the memorization of previous actions or allow the user's session to be saved and/or to carry out other activities strictly necessary for the functioning of the Sites).
This category also includes "analytical" cookies which help Servitel LTD to understand how users interact with the Sites by providing information relating to the last page visited, the number of sections and pages visited, the time spent on the Sites and each story that emerged during navigation, such as an error message, and help to understand any difficulty that the user encounters in using the Sites.
This information may be associated with user details such as IP address, domain or browser; however, they are analyzed together with information from other users so as not to identify a particular user with respect to the other.
These cookies are collected and aggregated anonymously and allow Servitel LTD to improve the performance of the Sites.

Finally, functionality cookies allow the Sites to remember the user's choices (for example the user name) to provide the latter with more personalized and optimized navigation. Functional cookies are not essential for the functioning of the Sites, but they improve their quality and browsing experience. If you do not accept these cookies, the performance and functionality of the Sites may be lower and access to the contents of the Sites may be limited.

Profiling cookies
"Targeting" or "profiling" cookies are used to present content more suited to the user and his interests. They can be used to display targeted advertisements, to serve personalized advertisements based on the user's interests or to limit the number of times the user views an advertisement.
They also help measure the effectiveness of advertising campaigns on the Sites; Servitel LTD may use these cookies to remember the sites that the user has visited and share this information with third parties, including agencies and advertisers who may use their own cookies to gather information about user activity on the Sites.

"Sharing" (or social network) cookies are necessary to allow the user to interact with the Sites through his own social account and are used, for example, to express appreciation and to share it with the related social contacts.

The Servitel LTD sites use or may use, also in combination with each other, cookies:

of "session" that are stored on the user's computer for mere technical-functional needs, for the transmission of session identifiers necessary to allow exploration secure and efficient site; they are canceled at the end of the "session" (hence the name) by closing the browser;
"persistent" that remain stored on the computer's hard drive until they expire or are canceled by users. Through persistent cookies, users who access the sites (or any other users who use the same computer) are automatically recognized at each visit.

Third party cookies When a user uses the Sites, some cookies not controlled by Servitel LTD may be stored. This happens, for example, if the user visits a page that contains content from a third-party website. Consequently, the user will receive cookies from these third-party services. On third-party cookies Servitel LTD has no control over the information provided by the cookie e does not have access to this data. This information is fully controlled by third-party companies as described in their respective privacy policies.

The table below shows the third-party cookies present on the Servitel LTD sites. The latter fall under the direct and exclusive responsibility of the third-party manager and are divided into the following macro-categories:

Analytical: these are cookies used to collect and analyze statistical information on accesses/visits to the website. In some cases, associated with other information such as the credentials entered for access to restricted areas (your e-mail address and password), can be used to profile the user (personal habits, sites visited, content downloaded, types of interactions made, etc.).
Widgets. This category includes all those graphic components of a user interface of a program, which aims to facilitate the user in interacting with the program itself (by way of example, widgets are cookies from Facebook, Google+, Twitter).
Advertising. This category includes cookies used to provide advertising services within a site.

If the user does not wish to receive third-party cookies on his device, he can access the information and consent forms of said third parties and exclude their receipt.

These cookies are not controlled directly by the Sites, therefore, to revoke the consent it is necessary to refer to the websites of the third parties or refer to the website to obtain information on how to delete or manage cookies based on the browser used and to manage preferences on third-party profiling cookies.
CookiePrimary UseProfilingLink
AddThisWidgets yes
BrightcoveWidgets/Analitico no
ChartBeatAnalitici no
ClickTaleAnalitici no
Commission JunctionAnalitici yes
CrazyEgg Analitici no
DoubleClickAdvertising yes
FacebookWidgets si
GoogleWidgets/Analitico yes
LivefyreWidgets no
NetRatings SiteCensus Analitici yes
OutbrainWidgets yes
ShareThisWidgets yes
SizmekAdvertising yes
Twitter Button Widgets yes
Visual RevenueAnalitici no
WebtrekkAnalitici yes
Last Revison: 21/05/2018

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